Why did you choose to work at SRS?
At SRS, everyone treats you like family. I also like being a problem solver for clients and talking and working with them every day.
How does the work you do make a difference?
I feel like I’m the glue between client services and operations. There is a lot of coordination between these two teams, and I stay very busy scheduling clients and ensuring both teams know when things are coming in and going out! It’s very hectic and sometimes makes it hard to take a day off, but I enjoy being that liaison.
Where are you likely to be found when not working?
In my garden. I grow vegetables and fruits. The watermelon should be particularly good this summer!
Tyler Casteel
Meet Tyler Casteel, Operations Supervisor at Secure Records Solutions. Since joining SRS in 2015 as an Indexing Associate, Tyler has mastered nearly every role in the operation—from driving routes to overseeing logistics. In his current role as Operations Supervisor, he’s the glue that holds the team together.
Tyler manages routing, scheduling, and day-to-day driver support, ensuring our operations run safely, efficiently, and in sync with client needs. He’s a steady hand in high-pressure situations, a trusted mentor to teammates, and a vital partner to the Operations Manager.
A former EMT and CNA, Tyler brings a calm under pressure and a service-first mindset to everything he does. In 2018, he received “The Shield”—SRS’s highest honor—and in April 2025, he was named the Secure Records Spirit Award winner for his outstanding leadership and dedication.
SRS (2018)
Volunteer