How Should Business Owners Respond to COVID-19?

06
Mar
2020
362 Views

In 2014, the year I got married, the Zika virus dominated headlines, and I remember receiving many warnings about traveling abroad for our honeymoon. The next year, it was Ebola. And let’s not forget Y2K and the time Oprah got mad at beef. In 2020, we have Coronavirus, now named COVID-19. Let me be clear, I am not an expert on COVID-19, nor am I claiming to be. Likewise, I am not downplaying or discounting the severity this virus could have on us and our family and friends. After all, there are some groups of people who seem to be extra vulnerable to this virus – especially people over 60 and those with weakened immune systems. It is my personal belief that the outbreak of COVID-19 does not call for panic, but it does justify contingency planning. As a business owner and the one with the ultimate responsibility for 20+ individuals on my payroll, these global events do impact our jobs. Therefore, it’s important to be proactive and stay ahead of these events as much as possible. Below are five practical things I am putting into practice at Secure Records Solutions as we prepare for COVID-19.

  1. Control Fear First. As the leader, you set the tone and therefore control the energy level at your organization. Hitendra Chaturvedi, a supply chain professor at ASU, told Yahoo Finance, “panic will spread faster than coronavirus,” and I think he’s exactly right. If you are calm and rational, your employees will feed off of that. Likewise, if you are a nervous wreck, your employees will be too. Stay calm and collected but be prudent – or at least appear that way to your staff!
  2. Avoid Misinformation – A good way to control the fear is to avoid misinformation. Arm yourself in fact, not fearmongering. To get the most accurate, least alarmist information, go straight to the source. I suggest the CDC website, and your state’s public health department (here is a link to Georgia’s). This will help you control the fear and get the facts related to COVID-19.
  3. The best offense is a good defense. From what we’ve heard, the best protocol right now is practicing good hygiene – washing hands, covering your mouth when you cough or sneeze, and getting care if you’re sick. As a company, provide plenty of supplies to ensure it’s easy for employees to stay healthy. It may also be necessary to relax leave and PTO policies to ensure employees stay home if they or a family member get sick and to accommodate any disruptions such as school closings. Otherwise, some employees may come in anyway and put more employees at risk.
  4. Look at your business continuity plan. Look at your technology and telecommuting options for those roles that can work from home. As a service business, there are certain jobs at SRS that cannot be performed remotely. In these cases, ensure that the team is protected as much as possible through using hand sanitizer and frequent handwashing and other healthy habits. This is also a good time to cross train employees in the event of an extended absences so any critical job functions can still be performed.
  5. Don’t forget your values. Stores are running out of essential supplies, and we’ve heard of people stocking up on a year’s worth of toilet paper, hand sanitizer and wipes. This goes against our philosophy of practicing sustainability. Our aim is to have enough supplies to protect ourselves and our team but to be a good neighbor and leave some for others. We also believe in innovation, so when all stores were out of hand sanitizer, we learned how to make our own so our drivers could stay protected.

Despite having a largely domestic footprint and a 100-mile shred radius, we felt firsthand the impact of the global economy when China stopped taking paper in 2019. And it’s safe to expect that the COVID-19 outbreak will have an impact on small businesses, both in terms of a potential for a more extensive economic slowdown and supply chain disruption for those who may rely on products made in China.  I love this quote from Author Carlos Rodriguez that says, “tough times don’t define you; they refine you,” and I’ve seen some of the best business pivots come from challenging environments. Above all, remember to stay prudent, stay informed, and stay adaptable.

 

 

 

LEAVE A COMMENT

Our Latest Consulting Insights

Searching for the Best Scanning Company Near You?

First, know your “why” Looking for scanning company near you? Every day companies come to SRS looking for a scanning project to be completed. And the first question we ask is “why?”. You see, scanning is extremely expensive because of the labor required. There is […]

Read More

Privacy

SRS has obtained the PRISM Privacy + Certification

Secure Records Solutions is proud to announce that we have recently received our Privacy + Certification. This is in addition to the NAID AAA Certification that SRS has had since 2013. SRS is the only independent records management facility to maintain both the Privacy + […]

Read More

Eight Questions to Ask Before Hiring a Shredding Service

First time hiring a shredding service? At Secure Records Solutions, we work with many clients who are outsourcing their shredding for the first time ever. After years of DIY shredding, they have outgrown their ability to efficiently and effectively shred in-house. We urge clients who […]

Read More

How to find the best shredding service in Tallahassee

For nearly 17 years, Secure Records Solutions has provided shredding and other document management solutions to businesses in and around the Tallahassee area. Many businesses have previously done their shredding in-house but have grown to a point where they need to outsource this service. Here, […]

Read More

scan

Should Healthcare Facilities Scan Old Records to EHR?

Physicians and doctors’ offices today are busier than ever. An article from The Washington Post cited a study from a 2012 article in the Annals of Family Medicine that noted the average primary-care physician has about 2,300 patients under his or her care. And more than […]

Read More

Why CPAs Should Schedule An After-Tax Day 2020 Purge

CPAs and Accountants have had a very busy 2020. In the wake of COVID-19, the Federal Reserve and the Internal Revenue Service pushed back Tax Day from April 15 to July 15. Despite the extension, there is no rest for the weary for CPAs, most […]

Read More

What are the risks of managing a scan project in-house?

Outsource your scan project to avoid a DIY disaster Companies looking to do a scan project may consider keeping it in-house; however, we recommend outsourcing to our experienced, professional team. Several years ago, “DIY Disaster” was a popular show on HGTV/DIY Network. It chronicled first-time renovators […]

Read More

The “COVID-19 Paradox” for Healthcare Workers

 Navigating the New Normal: Healthcare Industry  In this next post for our  “navigating the new normal” series, we dive into what has been called the “COVID-19 paradox” for healthcare workers. In an interview with The Rural Monitor, Brock Slabach, the National Rural Health Association’s Senior Vice President […]

Read More

Is your business prepared for hurricane season?

On Monday, June 1, hurricane season 2020 officially begins. With the start that 2020 has had – Australian fires, COVID-19, and record unemployment and wild stock markets with nauseating, historic daily lows, all bets are off for this year’s hurricane season. The Weather Channel recently […]

Read More

Pandemic & Pivot – Thriving in the New Normal

Part I: Five Questions to Ask Before Managing a Big Pivot I was honored that Leadership Tallahassee recently asked me to lead a webinar for their “Tallahassee Leads Here” webinar series. This series is a great example of Leadership Tallahassee’s important role in our community. […]

Read More

What is the best way for my law firm to go digital?

Navigating the New Normal for Law Firms Adopting Digital Strategies   During the first week of May, the “shelter in place” and “safer at home” orders in Georgia and Florida expired, and businesses are beginning to look to a post-COVID existence. We are months away from […]

Read More